Frequently Asked Questions

Please select the links below to find out more information:



  • Contact Information

    Please contact the facility of your choice by email or by creating an account on this website.

  • Refund Policy

  • Privacy Policy

  • Private Insurance/ Medicare Financial Policy

    The purpose of our this financial policy is to empower you by giving you a clear understanding of your financial responsibility with regard to any and all shared costs, co-pay amounts, deductibles and any balance not paid by your insurance or employer plan.

  • Workers Compensation Financial Policy

    Orthopedic & Sports Therapy of Kenner, Metairie and Westbank will work closely with your case manager and physician to obtain all authorizations and/or pre-certifications required for physical therapy.

  • Litigation/Attorney Financial Policy

    Orthopedic & Sports Therapy of Kenner, Metairie and Westbank will work closely with your attorney and physician to ensure your litigation case is handled properly.

  • Private Pay Financial Policy

    Orthopedic & Sports Therapy of Kenner, Metairie and Westbank requests full payment at the time services are rendered.